Return & Refund Policy

At CENVY, we take pride in offering high-quality products carefully checked before dispatch. Please read our policy carefully before making a purchase.

1. No Return / No Refund Policy

All sales on our website are final.
We do not accept returns, exchanges, or cancellations once an order has been placed and confirmed.
We do not offer refunds for any reason other than a damaged or defective product received.

2. Damaged or Defective Items

In the rare case you receive a damaged or defective item:

• Please contact us within 48 hours of delivery.

• Provide your order number, photos/videos of the damaged product, and the original packaging.

Once verified, we may offer a replacement or store credit, at our discretion.

3. Wrong Item Received

If you receive the wrong product, please notify us within 48 hours of receiving it.
We will arrange for a replacement if applicable.

4. Non-Returnable Items

For hygiene and safety reasons, certain items such as personal care, electronic accessories, and opened packaging are non-returnable and non-refundable.

5. Contact Us

For any issues or clarification, reach out to:
📧 support@cenvy.store
🌐 www.cenvy.store